A device that provides battery backup when the electrical power fails or drops to an unacceptable voltage level. Small UPS systems provide power for a few minutes; enough to power down the computer in an orderly manner, while larger systems might have enough battery for several hours for data centers, call centers and hospital or factory equipment.

The UPS is used to protect critical loads from power problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery.

If you can’t afford to lose time or power, you can't afford not to have a UPS.

In order to keep your Uninterruptible Power Supply in optimal shape,  you need to care for it as you would anything else of value.

Critical power equipment needs routine maintenance inspections to ensure all components are operating at full capacity, especially the batteries!  Routine inspections can ensure reliability and extend the life of your UPS equipment.

A generator provides continual power as long as it has fuel. If you have experienced lengthy outages and you can't afford to have them, you need a generator. With a UPS, there is not a break in power, but it is limited to battery runtime. The generator takes 5-10 seconds to start, but it can run forever. This is why both are needed for a complete critical power solution. Please contact one of our sales engineers to find out what you need.

A Maintenance Bypass Switch allows you to bypass your UPS in an emergency or for maintenance. Many companies hate to be down for even 1 min and request to put in solutions that will avoid downtime. The X-Switch is a make-before-break solution that ensures safety and a way to bypass the UPS correctly. Please contact one of our sales engineers to find out more information.

Each battery is different and has a different life span. Most large batteries have a 4-7 year life span and small batteries 3-5. Battery monitoring (Generex) and Preventative Maintenance is essential to understand the batteries and be proactive with their health. Please contact one of our sales engineers to find out more information.

Most large UPS systems are designed to replace the Fans and Capacitors around 10 years of use. Small UPS systems are usually replaced before this timeframe. Please contact one of our sales engineers to find out more information.

Batteries are charged in series which causes over and under charging. This creates shorter lifespan for the batteries. Generex is a Battery Management system that allows each battery to receive the precise charge it needs. By charging each battery at the correct float charge, the battery reduces problems, increases lifespan and becomes more reliable. Please contact one of our sales engineers to find out more information.

When a battery has failed “open cell,” it has failed in way that it will no longer allow electrical current to flow through it.  There are typically ~40 batteries installed with a UPS. These batteries are connected in series and not for redundancy. One open cell battery will leave the entire battery bank useless and will drop your critical load. Please contact one of our sales engineers to find out more information.

There are many factors that determine battery life.  Environment, temperature, size and use (as in how heavily used).  Most small batteries should last 2-4 years. Larger batteries should last 4-6 years in normal conditions.  

Most customers require at least twice a year, and some prefer 4 times a year.  Many things can happen quickly to a UPS and batteries if they are ignored. Scheduled preventative maintenance visits help solve problems long before they become emergencies.  Often a small problem going unchecked can become an emergency down the road.